What are webinars?
Short for Web-based seminar, a webinar is a presentation where attendees listen and type in questions remotely using a computer or other device that is connected to the internet. Webinars are a way for participants in many different locations to see and hear a live presentation.

How do Balance & Dizziness Canada webinars work?
All of our webinars are free-of-charge to attend and conducted entirely over the Web. Attendees need to register before the event. Neither a Zoom account nor any software download is required.

How do I register?
Simply click on the registration link included in the event listing on our Upcoming Events page and complete the registration form. It will only take a couple of minutes. Or, if you heard about the email through an email or social media, just click on the registration link provided. Shortly after registering you will receive a confirmation email with a link to join the webinar.

How do I join the webinar?
At the start time - or shortly before - simply click on the “join” link in your confirmation email to automatically load the Zoom Video Webinar environment to your screen.

What equipment do I need?
Your experience will be best if you choose a quiet space with a desktop, laptop or mobile device equipped with speakers and connected to the internet.

What time are the webinars?
All of our webinars are scheduled for Pacific Time. If you live in a different time zone, you can change the starting time to your zone using the drop-down menu (blue text) in the registration confirmation email.

How long are the webinars?
Our Expert Hour Live webinars last about 60 minutes. After a brief introduction by the host, the speaker talks for 40 to 45 minutes and rounds out the hour with Q&A.

Can I dial in on my phone?
Yes, however the best learning experience is usually achieved by using a computer with speakers so that you can see the visual parts of the presentation. Dial in numbers are included in the confirmation email. If you choose to dial in, be aware that regular long-distance charges from your phone carrier may apply.

What happens if I join in before the start time?
You may see a “Waiting for the Organizer” screen. Just stay put, as the webinar will start automatically.

What if I can’t hear the webinar?
Audio for the webinar will be streamed via your computer speakers. Make sure that they are turned on and the volume is turned up. You may like to test them beforehand.

Can anyone see or hear me?
Neither the host, speaker nor other attendees can see or hear you. We’ll take care of muting you and keeping you off camera for the entire session - you don’t need to change any settings at your end.

How much participation is required of me?
You can simply watch and listen to the speaker’s presentation or ask questions as often as you like. Your level of participation is completely up to you.

How do I ask the speaker a question?
You can ask a question when you register. And at any time during the live session, simply type other questions into the Q&A box located in the Zoom control panel. The host will forward questions to the speaker(s) to respond during Q&A after the talk. Keep your questions on topic. Please note that we’re not able to answer clinical or individual healthcare questions. You should contact your healthcare team if you have specific clinical questions.

Will other people know I've asked a question?
Only the webinar host will see your name. To preserve your privacy, it won’t be shared with the speaker(s) or other attendees.

Will my question be answered during the presentation?
The Q&A session at the end of the session is limited to about 15 minutes. Not all questions may be answered live. So long as your unanswered question is on topic and isn't of a clinical or personal nature, the speaker will provide an answer in writing. We'll post the answer on our website through a link on the Event Recordings page. Please be patient - it may take a couple of weeks before all answers are posted.

I can’t make the webinar at the scheduled time. Is there a way to watch it later?
Yes, close-captioned recordings of our webinars are available through our Event Recordings page for future viewing on demand. Please be patient – it may take us several days to post a recording.

How can I find out about future webinars?
Future webinars are posted on our Upcoming Events page. If you’ve attended one of our webinars in the past, we’ll email you about upcoming sessions.

Can I suggest a topic or speaker for a future webinar?
We’d love to hear what you have in mind! Please email info@balanceanddizziness.org with the subject line “Webinar Suggestion”.

I’m a health professional and am interested in presenting a webinar. Who should I contact?
If you’re interested in partnering with Balance & Dizziness Canada to present a future EXPERT HOUR LIVE webinar, please email a brief proposal to info@balanceanddizziness.org with the subject line “Interested in Presenting a Webinar”. Please note that all webinars are presented pro bono.